Return Policy

Here is a professionally drafted Return Policy for Renuka's Cloud Kitchen, tailored to its product offerings like snacks, pickles, sweets, and catering services, ensuring clarity for your customers about returns, replacements, and refunds.

Return & Refund Policy – Renuka's Cloud Kitchen

At Renuka’s Cloud Kitchen, we strive to ensure our customers are 100% satisfied with every order. Due to the perishable and food-based nature of our products, we follow strict return and replacement guidelines to maintain quality, hygiene, and fairness.

No Return on Food Items

As all our products are freshly prepared and perishable, we do not accept returns once a product has been delivered.

However, we do allow for replacement or refunds in cases where:

• You received the wrong item

• The product was damaged or spoiled upon delivery

• There is a quality issue (with valid proof provided)

• Items are missing from your order

Reporting an Issue

If you face any of the above issues, you must report it within 24 hours of receiving the product. Please share:

• Order ID

• Description of the issue

• Clear photos (if applicable)

Send this information to:

support@renukascloudkitchen.com
+91-8897194823

Failure to report within 24 hours may result in your complaint being rejected due to the perishable nature of our goods.

Replacements

If your issue is verified, we will provide:

• A replacement item at the earliest available time
  or

• A credit note for the same value (if a replacement is not possible)

Refunds

Refunds are issued only under valid circumstances such as:

• Order canceled within the allowed timeframe

• Product unavailability after payment

• Confirmed and approved issues reported within 24 hours

Refunds will be processed to the original payment method within 5–7 business days, depending on your bank or payment gateway.

Non-Refundable Situations

We cannot offer replacements or refunds in the following cases:

• Taste preferences or subjective complaints

• Delays caused by incorrect delivery address provided by the customer

• Failure to accept the order at the time of delivery

• Orders canceled after preparation has started

• Custom or bulk catering orders canceled late (less than 24 hours’ notice)

Cancellation Policy (Quick Recap)

• Standard items: Cancellable within 1 hour of placing the order

• Catering/Bulk orders: Cancellable 24 hours in advance

Contact for Return/Refund Support

support@renukascloudkitchen.com
+91-8897194823
Support Hours: Mon–Sat, 9:00 AM – 7:00 PM