Support Policy

Support Policy – Renuka's Cloud Kitchen

At Renuka's Cloud Kitchen, customer satisfaction is our top priority. We are committed to providing reliable, friendly, and timely support for all your orders and inquiries. This Support Policy outlines how and when you can reach us, and what kind of assistance you can expect.

Support Channels

We offer customer support through the following channels:

• Phone Support:
  +91-8897194823
  Available: Monday to Saturday, 9:00 AM – 7:00 PM (IST)

• Email Support:
  support@renukascloudkitchen.com
  Response time: Within 24 hours on working days

• WhatsApp / Chat Support (if applicable):
  For real-time updates on orders and quick inquiries.

Support Coverage

We provide assistance for the following:

• Placing orders for snacks, pickles, sweets, and catering

• Order status and delivery tracking

• Modifying or canceling an order (within allowable time frame)

• Issues with received products (wrong item, quality concerns, etc.)

• Payments and refunds

• Custom catering requests and availability

• Feedback or complaints

Order Issues & Resolutions

If you experience any of the following, please contact us within 24 hours of delivery:

• Incorrect or missing items

• Quality concerns

• Packaging issues

• Damaged or spoiled products

We may request photos or additional details to investigate the issue. After verification, we may provide a replacement, partial refund, or store credit as appropriate.

Cancellation & Refund Policy

• Orders for standard items (snacks, sweets, etc.) can be canceled within 1 hour of placing the order.

• Custom or bulk catering orders must be canceled at least 24 hours before the delivery date.

• Refunds are processed to the original payment method within 5–7 business days, depending on your bank or payment provider.

Limitations

• Support is available only for orders placed through the official website or verified channels.

• We do not offer support for third-party platforms unless clearly specified.

• Support is provided in English, Telugu, and Hindi, based on availability.

Feedback & Suggestions

We value your feedback! If you have suggestions on how we can improve our products or services, feel free to email us at feedback@renukascloudkitchen.com.

Emergency Catering Requests

For urgent catering needs (less than 24 hours' notice), please call us directly. We will do our best to accommodate, depending on availability and the scale of the request.

Contact Us

 RenukasCloudKitchen,
Hyderabad, Telangana – 500088
+91-8897194823
support@renukascloudkitchen.in